Account Security

Keeping your Municipal Portal account secure helps protect your personal information, property records, and access to municipal services.

Protect Your Login Details
Keep your email address, password, and other account credentials private. Do not share your password with anyone, including friends, family members, contractors, or other unauthorised persons.

Use a Strong Password
Choose a password that is difficult to guess and avoid using information such as your name, phone number, date of birth, or company name. Do not reuse your Municipal Portal password on other websites or services.

Keep Your Account Information Updated
Ensure that your registered email address and phone number are accurate and accessible. These details may be used for account notifications, verification, password recovery, and other important communications.

Be Careful With Emails and Links
Be cautious of unexpected emails or messages asking for your password, verification code, or other personal information. Always confirm that you are accessing the official Municipal Portal before entering your login details.

Use Secure Devices
Access the Municipal Portal from a trusted device whenever possible. Keep your device, browser, and operating system updated. If you use a shared or public computer, always sign out when you are finished.

Report Suspicious Activity
If you notice changes to your account that you did not make, receive unexpected security notifications, or believe someone has accessed your account, contact the Municipal Portal support team promptly for assistance.