Account Updates

Accurate account information is essential for the correct assessment, generation, and delivery of EACML Service Charge invoices. Property owners and other account holders are responsible for ensuring that the information associated with their municipal account remains current and accurate.

Updating Account Information
Users may request updates to relevant account information, including registered contact details, email addresses, property information, and other details required for municipal billing and communication.

Property and Ownership Changes
Where there is a change in property ownership, development status, property use, or other information that may affect the application or calculation of the Service Charge, the updated information should be formally communicated to EACML for review and record updating.

Contact Information
Users should ensure that their registered email address and other contact details are kept up to date. Accurate contact information ensures that invoices, payment notifications, billing correspondence, and other municipal communications are delivered to the appropriate recipient.

Verification of Updates
Requests to update service charge account information may be subject to verification before changes are made to the municipal billing records. Supporting documentation may be required where the requested change relates to property ownership, property status, or other material account information.

Effect on Billing
Account updates that affect the assessment or calculation of a Service Charge will be reviewed and applied in accordance with the applicable billing requirements. Changes made after an invoice has already been issued may not automatically cancel or alter an existing invoice unless the billing record is subsequently reviewed and adjusted.

Keeping Records Current
Property owners and account holders are encouraged to review their municipal account information regularly and promptly notify EACML of any relevant changes. Maintaining accurate records helps prevent billing errors, missed notifications, and delays in payment reconciliation.